Some examples of what we have learned and measured:
* Too much empathy gets in the way of people being effective, long-term
customer service employees.
* Managers can be natural at managing a task or at managing a team – but
they won’t do the other effectively.
* Differences among cultures are significant while differences between the
sexes in the same cultures aren’t.
* How a person thinks enables us to predict whether it is likely that he
will have a loss-time injury and instructs us on how best to train managers
of people in dangerous jobs.
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Hard Studies on the Soft Parts of Business
This page is designed to show the practical outcomes of using value profiles
in businesses and what we have learned about thinking that leads to success in
different positions in business (includes data and case studies courtesy of our
US partners Clear Direction Inc. and ZERORISK HR).
Examples:
- A company was able to reduce by 25% hiring people who would fail as
managers. The cost saving were significant.
- A hiring study on the heavy construction industry resulted in information
and a system whereby construction companies could reduce the occurrence of
lost-time injuries by more than 50%, resulting in a fewer injuries to workers, a
safer work environment, lower health care and legal costs, and lower turnover.
- The use of the Zero Risk HR hiring system saved a large auto-dealership
group more than $30,000,000 the first year in use with a total cost of less than
$100,000 (numbers provided by the client).
- A management study for a fitness club company resulted in providing hiring
assistance that will lead to a doubling of their annual profits.
- A study for a national restaurant chain identified management
inconsistencies that had led to above-market management turnover. By instituting
the recommendations from the study, the client was able to reduce turnover by 8%
points – which translated
to a savings of more than $ 4 Million a year.
Whether it’s a question of competition, collaboration or compliance, a value-based approach offers solutions that have real impact, are sustainable and reach the very core of what a business, organization or individual represents.
Ultimately, the "richest" business, organization or team is one where values are commonly understood, shared, developed and protected. This is a value
focused culture, a value driven business or organization.
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